About Us

GuestPath®

GuestPath At The BALSAMS Grand Resort Hotel, a Delaware North property, our guests discover a location unlike any other destination in the world. We know the care and service we offer our guests leads to special experiences for them. To ensure an experience of a lifetime, we created GuestPath. GuestPath®  is our commitment to our guests™ satisfaction. We will exceed their expectations and deliver outstanding products and services. Even though we welcome thousands of guests each year, we will focus on individuals and what we can do to make them feel like they are at home
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Testimonials

The BALSAMS has been our favorite places for 25 years now, we love it more and more each time we come!  The Notch is an incredible, beautiful place, and your staff is just superb.  We really enjoyed hiking around all the waterfalls, then enjoying the great food.  See you again soon!

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